The McKesson Specialty Pharmaceutical Solutions division of McKesson Canada offers a suite of solutions designed to effectively respond to manufacturers' evolving needs. These include patient assistance and support services, customized distribution programs and specialty prescription services.
It can be a unique challenge for specialty pharmaceutical manufacturers to manage the often complex process associated with the supply of products to pharmacies, physicians and patients. Several factors may contribute to this complexity. For example:
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High per-unit product cost
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Limited product supply
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The need to manage distribution to selected patient populations or to manage special assistance programs
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Specific storage requirements such as cold chain temperature monitoring
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Special packaging requirements to support integrity during transport
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The need to combine distribution with other downstream services such as reconstitution, kitting, patient monitoring, product administration, reimbursement management and assistance
McKesson Canada recognizes the importance of customized commercialization and distribution solutions for your products. With that in mind, McKesson Canada's specialty business includes three operating units;
McKesson Specialty Distribution Services, McKesson
Specialty Prescription Services, and McKesson Specialty
Patient Services.
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McKesson Specialty Distribution Services |
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McKesson Canada has leveraged its logistics assets and expertise to address manufacturers' supply chain challenges through:
- Specialized handling and shipping processes. These standard operating procedures (SOPs) across our 12 distribution centres cover operational functions such as receiving, storage and picking
- 100 percent verification on pharmaceutical orders. This includes refrigerated and narcotic products packaging, shipping and inventory control
- GMP (Good Manufacturing Practices) Compliance. GMP officers are on site in each distribution centre
- Expertise in sensitive products. These include cytotoxics, narcotics, controlled substances, dangerous goods and refrigerated products
- Round-the-clock temperature monitoring. Refrigerators and freezers in all 12 specialty distribution centres are equipped with temperature alarms monitored 24/7
- Flexible inventory management options
- Customized distribution programs
- Customized billing processes
- InfoAccess® reporting services
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McKesson Specialty Prescription Services |
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Specialty Prescription Services network- three prescription centres in Montreal, Toronto, and Vancouver- facilitates the provision of a consistent and reliable dispensing service to patients
Services include:
- Inventory receiving, storage and management
- Product manipulation and reconstitution
- Direct dispensing and delivery to patients, clinics or physicians
- Product-kitting services, including the supply of related products such as syringes, needles and manuals
- Compliance and adherence monitoring, including outbound follow-up calls prior to refill dates
- Adherence to specific preparation and dispensing protocols
- Pre- and post- dispensing patient monitoring registry
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McKesson Specialty Patient Services |
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McKesson Specialty Patient Services provides contact centre services through two locations in Montreal and Toronto. These facilitate communication with patients, physicians and manufacturer sales support. The service is bilingual and available 24/7. Both contact centres are staffed by trained health care professionals.
Services include:
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Reimbursement assistance
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Patient, pharmacist and physician educational support
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Patient case coordination
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Patient compliance monitoring
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Outcomes tracking and reporting
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Drug administration training
- Product and medical information
- Infusion
- Compassionate-use supply
- Confidential patient resources and advocacy
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