McKesson Canada encourages — and recognizes — extraordinary employee actions that demonstrate commitment to the ICARE Shared Principles.

Our award-winning employees are nominated and selected by their peers. Their remarkable performances are examples of how McKesson Canada people put our ICARE Shared Principles into practice.

Integrity

• Being honest and truthful, even when being so conflicts with self-interests.
• Not saying one thing to one person and something different to another.
• Standing up against a crowd if values are compromised.
• Confronting actions that are unethical, and protecting confidential information.

Nazia Haider, Human Resources Assistant, Brampton Distribution Centre Excerpt from Nazia's ICARE nomination: “Nazia consistently adheres to more than just one of our Shared Principles, but integrity is a principle that she encompasses consistently. When Nazia doesn't know the answer to a question, she will go out of her way to find the answer and get back to the employee, even when this is not her responsibility. She makes every effort to create a respectful workplace by treating others with dignity, respect, courtesy and kindness.”

Customer Focus

• Building a strong relationship with both internal and external customers and anticipating their needs and priorities.
• Adapting interpersonal style and/or business practices to address unique cultural differences.
• Emphasizing the importance of customer focus with colleagues who support internal customers.

Gilbert Lacaille, EDI Coordinator, Saint-Laurent Service Centre Excerpt from Gilbert's ICARE nomination: “We've received many positive comments from suppliers who interact with Gilbert. They are very impressed with his sense of professionalism when setting up transactions, and his ability to resolve issues related to purchase orders, invoices and shipping notifications. Gilbert has played an important part in McKesson Canada's success with its suppliers.”

Accountability

• Assuming personal responsibility and following through on commitments.
• Communicating expectations in advance and holding individuals responsible for outcomes.
• Quickly admitting when wrong and making every effort to find alternative solutions.
• Ensuring work is executed on time and on budget and is of high quality.

Terry Raymond, Supervisor, Halifax Distribution Centre Excerpt from Terry's ICARE nomination: “Terry showed remarkable accountability during Hurricane Juan in September of 2003, a storm that caused devastating damages to the city and left over 300,000 people and businesses without power. Terry was the only employee to remain in the distribution centre following the hurricane. By dealing with the carriers to coordinate deliveries following the hurricane, Terry was instrumental in ensuring the resumption of regular business.”

Respect

• Valuing others' time.
• Recognizing each individual's contribution.
• Resolving conflicts in a productive manner so as to preserve and improve relationships.
• Encouraging people to contribute ideas and communicate fearlessly.

Perfecto Campos, Warehouse Person, Brampton Distribution Centre Excerpt from Perfecto's ICARE nomination: “Perfecto is sincere with others. He cares about his peers and the job that he does. He acts with the company's best interest in mind. He listens to the opinion of others before voicing his, which reflects his respect for others.”

Excellence

• Taking decisive action in high-stakes situations, crises or conditions of uncertainty.
• Challenging “the way it has always been done” and seeking out new ideas and ways of thinking.
• Asking for feedback and working to understand why there is a difference in perceptions.
• Rewarding performance excellence.

Raymond Gobillot, Forklift Operator, Vancouver Distribution Centre Excerpt from Raymond's ICARE nomination: “Raymond can be counted on to complete most tasks before even being asked. He manages a large workload, while consistently producing high quality work. He even finds the time to do the little extras. Raymond undertakes every task with enthusiasm and he is almost always smiling.”