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Six Sigma |
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McKesson Canada has adopted the Six Sigma program to promote a philosophy of operational excellence. Six Sigma teams are mandated to focus on specific quality improvement projects and are armed with a strict methodology, customer focus and data-driven analysis tools.
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What it means |
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Taken literally, sigma (σ) is the 18th letter of the Greek alphabet. In the process re-engineering world, it is a value that describes how well a process is performing. When a process reaches six sigma, it has only 3.4 Defects Per Million Opportunities (DPMO).
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Why McKesson Canada has adopted the Six Sigma program |
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Six Sigma is a key cultural shift and commitment to process design and optimization. McKesson Canada's leadership's goal is to make Six Sigma 'the way to do business' at McKesson Canada. This commitment includes mobilization of significant resources to put these new tools into place throughout the organization.
We have adopted the Six Sigma approach of operational excellence to continue enhancing our commitment to quality and to maintain our leading position in the Canadian health care marketplace.
Focusing on total customer satisfaction together with increasing efficiency in our operations and working capital is an integral part of our corporate mission.
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Key Business drivers for implementing Six Sigma include: |
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- Reduced cost, waste and rework
- Improved productivity and customer satisfaction
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The six values of Six Sigma |
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- Customer Focus:
The only real source of a paycheque is a satisfied customer.
- The Customer Defines Quality:
Delight the customer by eliminating defects.
- Variability is the Enemy:
Doing it right the first time equals the lowest cost.
- Act on Fact:
Make data-driven decisions through analysis.
- Measurement is the Key:
What you can't or don't measure, you don't know!
- Capitalize on employee experience:
Supply cross-functional teams with leadership, the right tools and knowledge and they will deliver world-class operations, processes and products.
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