McKesson Canada is the largest pharmaceutical wholesaler in Canada. In addition to distribution services, the company offers a complete range of automated solutions for just about every type of community pharmacy — from banner and chain, to independent pharmacies; to pharmacies within food merchants or mass merchandisers.
For more information about McKesson Canada consolidated distribution services and other related programs, services, and products, please click on the links below:
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Overview of Solutions for Community Pharmacies |
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McKesson Canada provides a complete range of pharmaceutical supply chain solutions to meet all of its customers' needs.
Through long-term distribution agreements, McKesson Canada is the primary supply source of health care products for many leading Canadian pharmacy retailers.
McKesson Canada also maintains strong relationships with independent and banner pharmacies — offering big-chain advantages to smaller independent operators.
Working with its partners, McKesson Canada develops processes, systems and programs tailored to each customer's specific needs. McKesson Canada's ongoing investments in efficiency, accuracy and service enhancements allow for optimum integration with pharmacy operations. In fact, McKesson Canada is a virtual extension of its customers' businesses.
Currently, more than 6,300 community pharmacies count on McKesson Canada as a key source for the products they need — from over 800 manufacturers. McKesson Canada plays an important role in the Canadian health care supply chain, connecting manufacturers and community pharmacies, and delivering orders accurately, safely and on time, every day.
Through its 16 strategically located distribution centres, McKesson Canada ensures the efficient distribution of over 35,000 SKUs of pharmaceutical, over-the counter, and consumer products to virtually every pharmacy in Canada. With its centralized product sourcing, McKesson Canada simplifies ordering, bill processing, receiving and other tasks for community pharmacies.
PharmaClik TM, a comprehensive Web-enabled order-management system, further reduces manual processes related to managing pharmacies' inventory of pharmaceutical, over-the-counter and consumer products.
Customers count on McKesson Canada for:
- Single-source purchasing for all pharmaceutical product needs — which reduces ordering, receiving and payment activities.
- Frequent, accurate deliveries — which reduce inventory carrying costs.
- Same-day/next-day delivery to virtually every pharmacy in Canada through the McKesson Canada network.
- Leading-edge efficiency-enabling technologies to support pharmacies' processes.
- Web-enabled product recall and return services for all pharmacies.
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Support Programs and Services |
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Product Catalogues |
Through printed and electronic catalogues, McKesson Canada provides its customers with all the detailed product data they need to accurately process their orders. This information includes manufacturer contact details, tax indicators, pricing, therapeutic class, generic name, and more.
The Emphasis Catalogue
- Distributed regularly to all McKesson Canada customers, this printed catalogue provides a complete and detailed list of more than 35,000 products available through the company's distribution centres.
The McKesson Canada Monthly
- This printed circular is distributed monthly to publicize special offers and promotions available to McKesson Canada customers.
PharmaClikTM Online Catalogue
- McKesson Canada's PharmaClikTM is a comprehensive Web-enabled order management system allowing pharmacies to place and manage their orders and returns online.
- The online order management system includes a complete product catalogue — updated regularly and available around the clock. It also features a special offers and clearances section.
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Returned Goods Programs |
McKesson Canada's distribution service offering includes comprehensive Returned Goods Programs.
McKesson Canada follows common national criteria, policies and procedures to efficiently qualify and process customers' returned goods according to each manufacturer's policies. McKesson Canada has user-friendly processes for all types of returns: expiration, damage, or order error.
Customers can expedite the process using PharmaClikTM, McKesson Canada's Web-based order management system. With PharmaClikTM, pharmacies can quickly and easily view manufacturers' return policies, complete requests for returns online and even have their returns pre-approved.
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Promotions Services |
The McKesson Canada Promotions Services team provides a link between manufacturers and community pharmacies to ensure that all the items featured in flyers reach stores on time for all sales events. These include:
- Products featured in regular flyers
- Products for special events and seasonal promotions
- New-product launches
McKesson Canada Promotion Coordinators are assigned to specific customers and act as the central contact point for his or her customers' promotions. With a thorough understanding of their customers' particular needs, the coordinators work efficiently with manufacturers, McKesson Canada distribution centres, and community pharmacies.
The Promotions Services team's high level of involvement can help to prevent delays and to accelerate the reception of goods at McKesson Canada Distribution Centres across the country. This is especially useful for new product launches, where rapid execution is critical.
For more information on Promotions Services, please contact a McKesson Canada representative or Customer Service.
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Retail Price Sticker Services |
Through its Retail Price Sticker Services, McKesson Canada offers community pharmacies the option to receive prepared price stickers along with their orders. This service generates high-quality stickers customized with each store's individual or corporate image.
Customers can tailor their stickers to their operations needs by selecting from different information options, such as: DIN, UPC, store name, item number, date of purchase, and invoice number.
Customers can also include McKesson Canada ID numbers on price stickers, creating easier and more accurate reordering processes for pharmacy staff.
Advanced options are also available for customization of price stickers on a per-item or per-order basis.
The program can even be managed online through PharmaClikTM.
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Cold Chain Management |
McKesson Canada has a national network of distribution centres equipped with leading-edge technology to handle sensitive pharmaceutical products requiring refrigeration. An environmental monitoring system and profiling software ensure that products are maintained within stipulated storage guidelines.
McKesson Canada has established national standard operating procedures (SOPs), equipment and storage requirements to support the handling of these sensitive products. The company regularly audits its performance against these rigorous standards to ensure that uniform, consistent practices are in place across the entire national network.
McKesson Canada SOPs build on Health Canada Good Manufacturing Processes (GMP) guidelines. These SOPs define all functions — including receiving, put-away, storage, packaging, shipping and returns. Additionally, McKesson Canada has specialized GMP officers in all 13 locations where cold chain products are handled. These GMP officers supervise and enforce McKesson Canada SOPs at the distribution-centre level — ensuring that GMP guidelines are met.
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Connectivity |
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McKesson Canada provides community pharmacies with a variety of flexible connectivity solutions, tailored to their needs and capabilities, and integrated with their own systems. McKesson Canada's multiple connectivity options streamline administrative processes for product ordering, returns management, and invoicing — freeing pharmacists to focus more of their time on patients.
McKesson Canada connectivity solutions include:
PharmaClikTM
- PharmaClikTM, a comprehensive Web-based order management system that enables McKesson Canada customers to place and manage their orders and returns online, and provides extensive product information and purchase statistics.
EDI
- Electronic Data Interchange (EDI), a standard format used by McKesson Canada and its customers to exchange business data electronically through one of the following transfer mechanisms:
- Value Added Network (VAN): A third-party service that transmits EDI transactions via "electronic mailbox."
- AS2 (Applicability Statement 2): A low-cost option that sends EDI transactions using the Internet.
Others
- Integration with pharmacy-systems and POS (point-of-sale) software applications.
- Traditional ordering tools, such as Telxon®, fax and telephone.
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Automation Solutions |
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McKesson APS |
McKesson APS, a division of McKesson Canada, offers a portfolio of automation solutions — designed to work individually or in concert — to significantly increase the productivity of any community pharmacy.
For more information on McKesson APS, click here.
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Customer Service for Community Pharmacies |
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