McKesson Canada is an unrivaled health care solutions provider for hospitals. McKesson Canada provides an exceptional set of products, services and programs, enabling its hospital partners to improve safety, security and efficiency at every stage in the supply of pharmaceutical products — from ordering through to dispensing.
In addition to hardware and software solutions designed for hospitals, McKesson Canada also offers two complementary pharmaceutical product supply services: Wholesale distribution, and a service provider arrangement with the Canadian Pharmaceutical Distribution Network (CPDN).
For more information on McKesson Canada's hospital solution, click on the links below:
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Wholesale Distribution |
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McKesson Canada seamlessly connects pharmaceutical manufacturers and the hospitals that care for Canadian patients. McKesson Canada offers hospitals the opportunity to secure all their health care products from a central source — consolidating their orders, deliveries, billing, and returns, often through a manufacturer-funded program at no additional cost to hospitals. Through a number of strategically located distribution centres across Canada, McKesson Canada offers wholesale distribution services to more than 1,350 hospitals, long-term care facilities and institutions. These facilities count on McKesson Canada every day for deliveries and optimal, efficient service.
- McKesson Canada Wholesale Distribution Advantages
Consolidated purchasing from McKesson Canada allows hospitals to focus more on patient care, reduce inventory, lower total supply-chain costs, and reduce the number of transactions and administrative tasks related to health care product supply management. McKesson Canada tailors all hospital pricing through customized, confidential contracts that are specific to each facility. This customized pricing solution ensures that hospital purchasers obtain the proper pricing, and helps to eliminate any unneeded processes. Hospitals can also reduce their manual processes through PharmaClikTM, the McKesson Canada Web-enabled order-management tool.
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CPDN |
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McKesson Canada is the exclusive national third-party logistics provider (3PL) for the Canadian Pharmaceutical Distribution Network (CPDN), a manufacturer-owned, voluntary membership organization. The CPDN membership roster includes many pharmaceutical manufacturers, representing over 30 per cent of the volume of products needed by the Canadian hospital market. For hospitals, the CPDN offers a consolidated source for their supplies.
McKesson Canada houses this inventory using dedicated CPDN warehouses within the company's distribution centres in Vancouver, British Columbia; Edmonton, Alberta; and Brampton, Ontario.
CPDN's customers also have online access to CPDN Gateway, a Web-based order management system, which includes a catalogue of products offered by CPDN members.
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CPDN Customer Service Contact information |
- CPDN East
For Ontario, Quebec, and Atlantic: 1.877.671.1376
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CPDN West
For British Columbia, Alberta, Saskatchewan, Manitoba, and Northern Ontario: 1.800.830.6465
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Cold Chain Management |
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McKesson Canada has a national network of distribution centres equipped with leading-edge technology to handle sensitive pharmaceutical products requiring refrigeration. An environmental monitoring system and profiling software ensure that products are maintained within stipulated storage guidelines.
McKesson Canada has established national standard operating procedures (SOPs), equipment and storage requirements to support the handling of these sensitive products. The company regularly audits its performance against these rigorous standards to ensure that uniform, consistent practices are in place across the entire national network.
McKesson Canada SOPs build on Health Canada Good Manufacturing Processes (GMP) guidelines. These SOPs define all functions — including receiving, put-away, storage, packaging, shipping and returns. Additionally, McKesson Canada has specialized GMP officers in all 13 locations where cold chain products are handled. These GMP officers supervise and enforce McKesson Canada SOPs at the distribution-centre level — ensuring that GMP guidelines are met.
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Connectivity |
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McKesson Canada provides its hospital customers with a variety of flexible connectivity solutions, tailored to their needs and technological capabilities. These solutions can be integrated into each hospital's system. This streamlines administrative processes for product ordering, returns management, and invoicing.
McKesson Canada connectivity solutions include:
PharmaClikTM
- PharmaClikTM, a comprehensive Web-based order management system that enables McKesson Canada customers to place and manage their orders and returns online, and provides extensive product information and purchase statistics.
EDI
- Electronic Data Interchange (EDI), a standard format used by McKesson Canada and its customers to exchange business data electronically through one of the following transfer mechanisms:
- Value Added Network (VAN): A third-party service that transmits EDI transactions via "electronic mailbox."
- AS2 (Applicability Statement 2): A low-cost option that sends EDI transactions using the internet.
Others
- Integration with pharmacy-systems and POS (point-of-sale) software applications.
- Traditional ordering tools, such as Telxon®, fax and telephone.
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Hospital Pharmacy Automation |
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McKesson Automation Solutions |
McKesson Automation Solutions, the in-patient division of McKesson Automation, is a market leader in comprehensive and innovative pharmacy automation solutions that help hospitals re-engineer and improve their medication-use processes. Over the last 10 years, the division has pioneered many of the solutions that are now an integral part of many Canadian medication-management systems. The division was the first in Canada to introduce centralized robotic dispensing (Robot-Rx) and to implement fully integrated proprietary automated replenishment solutions with decentralized automation cabinets (PACMED® and AcuDose-Rx).
Today, over 100 health care institutions in Canada use McKesson's in-patient automation solutions, including some of the largest teaching hospitals and regional health systems. With the recent introduction of the first pick-to-light bar code-enabled workflow application, Intellishelf-Rx, McKesson Automation solutions is ideally positioned to expand its solutions to a larger share of the market ranging from 50-bed community hospitals to 2,000-bed integrated health networks.
To learn more about McKesson Automation Solutions, click here.
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Information Solutions |
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McKesson Information Solutions |
McKesson Information Solutions is a leader in software and hardware services as well as consulting services to hospitals, physicians' offices and home health care.
To learn more about McKesson Information Solutions, click here.
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McKesson Health Solutions |
McKesson Health Solutions offers telephony- and algorithm-based products and services such as telehealth and nurse triage services to enhance quality, improve profitability, reduce risk, and continuously optimize the performance of health care program performance.
To learn more McKesson Health Solutions, click here.
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Hospital Customer Service |
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McKesson Canada has structured its Hospital Customer Service team to provide a presence in all locations. A regional toll-free telephone service complements this presence, providing enhanced access to customer support.
The McKesson Canada Customer Service team, with its wealth of experience and knowledge, answers to all of its hospital customers' needs. These include product information and availability, order taking, credit entry, shipment tracing, contract pricing information, and responses to just about any other customer inquiries.
McKesson Canada Customer Service Representatives are always available for quick answers to customers' questions.
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To contact the Hospital Customer Service Team:
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| Western Canada: |
1.800.661.9932 |
| Quebec: |
1.800.363.7139 |
| Ontario: |
1.800.387.6774 |
| Atlantic Canada: |
1.866.325.7883 |
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